Methods of Payment

Online Shopping Payment

PAVANA LIFESTYLES offers you the widest range of payment options through the secured online payment facility, PayPal. Customers can pay via the following:

• Credit Cards including VISA, MasterCard and American Express and Diners

For more information regarding PayPal, please log on to www.paypal.com The website will provide extensive details of credit card security and customer protection.

Wholesale/Made-to-order Payment

For these orders, PAVANA LIFESTYLES accepts the abovementioned payment methods, as well as Bank Transfers. This can be discussed upon confirmation of a made-to-order or wholesale order. Please note that for these orders a minimum deposit of 50% of the total cost of the order (products and Shipping & Handling) is required upon confirmation.

Online Shopping - Exchange

We strive to provide quality products through quality service. We urge you to closely examine your purchases upon receipt. If for any reason items are required to be exchanged, the following terms apply. Please note that we do not accept refunds.

1) An exchange request and explanation must be submitted within 7 working days upon receiving the items. An exchange request can be submitted via email (info@pavanalifestyles.com).

2) Exchanges will only be accepted once approved by PAVANA LIFESTYLES. Do note that reasons for exchange must comply with the guidelines provided under Additional Information and Colour Disclaimer.

3) Items cannot be exchanged on grounds of colour, design and size choice for any product, as ordering through the website is a voluntary confirmation of the colour, design and size.

4) Items cannot be exchanged on the grounds of Shipping & Handling Method and Cost, as ordering through the website is a voluntary confirmation of the Shipment Method and Cost.

5) Wear and tear items are non-exchangeable.

6) Items that are exchanged must be returned in the original packaging inclusive of all tags.

7) Shipping & Handling Method can be discussed once Exchange of items is approved by PAVANA LIFESTYLES. Shipping Charges during exchange will be borne by the customer.

8) New items will only be shipped to the customer, once original items are received by PAVANA LIFESTYLES and have passed though our Quality Control Department.

Made-to-order and Wholesale - Exchange

There is no exchange for wholesale items, as these are subjected to sampling processes prior to confirmation.

Made-to-order items that are not considered wholesale are subject to an approval procedure prior to shipping, thus such items are non-exchangeable.

Online Shopping – Shipping & Handling

PAVANA LIFESTYLES can deliver to virtually any country in the world, right to your doorstep.

Shipping & Handling Method

Ordering through our website provides you with 2 shipping methods, Standard Registered Shipping and through Express Shipping. These choices will be automatically offered upon confirmation of your order. PAVANA LIFESTYLES will not be responsible for any customs and duty. Any costs that need to be made for clearance of customs and duty in the recipient's shipping address country will be borne by the customer.

Shipping & Handling - Delivery Time

Delivery times are estimated for you by PAVANA LIFESTYLES in conjunction with the chosen postal service. You will be informed of the delivery time via email within 2 to 3 working days from the day of purchase. Please note that the delivery times are indicative only. PAVANA LIFESTYLES will not be responsible for any late delivery of items, including delivery delays in the recipient's shipping address country due to clearence of customs and delivery delays due to public holidays in the recipient's shipping address country.

Shipping & Handling - Cost

Shipping and Handling costs vary in according to the weight of total items ordered, delivery location and method of shipment. The cost is automatically calculated once the order is confirmed, taking into consideration the abovementioned variables. Please note to comply with the regulations of the postal service, the weight of the order is rounded up to the next 500 grams.

Made-to-order and Wholesale - Shipping & Handling

PAVANA LIFESTYLES can deliver to virtually any country in the world, right to your doorstep.

Shipping Method/Delivery Time/Cost

For made-to-order or wholesale orders, there are numerous options you can choose from. You will be offered these options, the estimated delivery time and cost upon confirmation of your order. Please note that the delivery times are indicative only. PAVANA LIFESTYLES will not be responsible for any late delivery of items. PAVANA LIFESTYLES will not be responsible for any customs and duty; any costs that need to be made for clearance of customs and duty in the recipient's shipping address country will be borne by the customer.

Additional Information

The details of products quoted or shown on our website, such as colour, weight, size, and embroidery, are described as clearly as possible to our customers. As many of our products have intricate and hand-worked details, items received may vary slightly from the visuals shown on our website.

Colour Disclaimer

At PAVANA LIFESTYLES, we endeavour to provide you with quality and consistency in our products. However, in regards to colour, the following should be taken into consideration upon confirmation of each order:

1) Visuals on Website
Although we endeavour to accurately depict our products online, please note that colours viewed through monitors may vary slightly from the actual product.

2) Gems/Crystals
Due to natural variations, shade and tone of colour will vary slightly from stone to stone.

3) Clothes and Home Accessories
Since our products combine multiple components, including fabric, artwork, gems, crystals and embroidery, variations in individual components may collectively alter the overall appearance of a garment or item.